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RMHC Family Room Program
Volunteer Portal

Welcome! To YOUR home away from home while volunteering in the Ronald McDonald Family Room! The Volunteer Portal is an amazing resource for you to refer to, especially during your Volunteer Shift in the Family Room to keep YOU, our volunteers, informed and engaged! The homepage will be updated every month with new tips and useful information for all volunteers! Each hospital tab will continue to be updated weekly with the current schedule and specific Room updates!

November Volunteer Reminders

Inventory Variety

The Ronald McDonald Family Room gets a variety of donations throughout the year from various donors from a Wish List that we provide on our social media pages and our website. Our Wish List has general guidelines on what we're looking for, such as 'individually packaged salty snacks', but we do not have a requirement on quantity, variety, or size. 

Because of this, we do not have control of what we have in stock in our warehouse to be sent to the Family Rooms, leaving you to sometimes think we're 'low' on items in the closet. 

Our goal is to provide Salty, Sweet, Fruity, Breakfast, and Lunch items to the families in the Family Rooms, and we do just that! Sometimes we have a variety of chips to send and sometimes we only have pretzels to send. We cannot predict or control, to a certain extent, the variety we send because it is just what we have in stock! 

I hope this helps clarify any thoughts you may have had when you think we're 'low' on items when it could be that we just don't have a variety of a certain 'food group. 

RMFR Volunteer Resources

We want you, our volunteers, to feel as independent and confident as possible during your time in the Ronald McDonald Family Rooms! We are always a phone call or email away, but, don't forget about the MANY resources in the Family Room for you to reference to be as knowledgeable as possible! 

Take sometime during your shift to check out:

  • The Reference Stand on the Volunteer Desk

    • Here you will find important phone numbers, websites, emergency protocols, etc. for a quick reference. ​

  • The Volunteer Manual Binder

    • Here you will find every single thing you need to know about RMHC, volunteering, Family Room Protocols, and other pertinent information. This has the most in-depth information for you. ​

  • The Volunteer Portal (where you are now!)

    • The main page provides general Family Room Information and the individual hospitals pages have more specific information. ​

Volunteering Reminder

The Family Room thrives on volunteers like you! You're here for a very special and important role: To help provide a warm and friendly atmosphere for guest families as they utilize the Family Room as an oasis and to provide a break from the hospital environment without leaving the hospital for our guest families. 

Guest families are so excited to come to the Family Room and know that there's volunteers ready to help them if needed, in any capacity that the Family Room provides.

 

To do so, please remember that as a volunteer, you must present yourself as available, and not be distracted on your phone, on a phone call, work, laptop, reading, at all times. These actions are not banned from the Family Room because we absolutely know there can be down times during your shift, but when guest families enter, or Family Room Staff enter, be present for those that enter and be available to them.  

COVID and Flu Updates

In adherence with your host hospital and RMHC, below are the COVID Protocols we must follow. Please take a look and email cbradshaw@rmhcstl.com if you have any symptoms or questions. 

Flu Season is approaching, which means flu vaccinations are required. Emails have been sent out by your hospital's Volunteer Services Office, but the information is posted below too. 

Recurring Shifts Available

Looking to become a weekly/biweekly volunteer or do you want to switch your current schedule? Take a look below to see what shifts are available. If, what you see, doesn't match what you're looking for, please reach out to Courtney Bradshaw at cbradshaw@rmhcstl.com and we can work something out! 

Dress Code

Family Room Volunteers also follow the hospitals dress code guidelines. Take a look below to familiarize yourself as a refresher. 

Meet the Heart of the RMFR

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Courtney Fischer

Director, Family Room Program

Call: 314.400.4359

Email: cfischer@rmhcstl.com

As the Family Room, Director, Courtney Fischer oversees all of the Family Rooms, Family Room Staff, and Family Room Volunteers. She spends much of her time coordinating with our hospital partners in creating a better environment for the volunteers and guest families! When to email/call her: - As needed - When she's on-call (check the on-call schedule!)

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Courtney Bradshaw

Family Room Program Coordinator

Call: 314.400.4365

Email: cbradshaw@rmhcstl.com

As the Family Room Program Coordinator, Courtney Bradshaw recruits, onboards, trains, and does the scheduling for all volunteers at all three of our Hospital locations. She is the goto gal that communicates any hospital-specific or FR-specific information, as well as updates the Volunteer Portal. You can see her as she's filling in any last minute coverage as well! ​ When to email/call her: - Any scheduling matter (signing up for a shift, calling out, etc.) - Any communication clarification  - When she's on-call (check the on-call schedule!)

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Cierra West

Assistant Family Room Manager

Call: 314.400.4332

Email: cwest@rmhcstl.com

As the Assistant Family Room Manager, Cierra is our Monday Inventory gal, the Up-keeper of all appliances or maintenance issues, and our Meal Donation Coordinator. At the beginning of each month, she sends out surveys to any new family that entered the Family Room the previous month. You will see her filling any open shifts to help keep our Family Rooms operating from 9a-9p! When to email/call her: - Something with inventory is needed (snacks, towels, pens, paper) - An appliance is malfunctioning (washer/dryer, coffee pot, sink) - When she's on-call (check the on-call schedule!)

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Susan Peck

Family Room Associate

Email: speck@rmhcstl.com

As the Family Room Associate, Susan is a great addition to our Family Room Team, working part-time. She picks up mostly evening and weekend shifts that don't have volunteer coverage, and is building strong relationships with the guest families. She is very knowledgeable about each hospital location and is a great resource to communicate with if any issues or concerns come up! 

On-Call Information

The Family Room has a really wonderful resource for volunteers to utilize, our on-call phone, since the Family Room Staff cannot be in the Family Room's 24/7! 

Us Family Room Staff, rotate who is on-call on a weekly basis. The schedule is posted below to get an idea of who you will be talking to when you call, but the on-call phone # always remains the same, regardless of who is on-call:

(314) 930-5292

With the on-call phone number, you must call when you need something because texting is not an option. When you call this #, it forwards to our personal cell phones and text messages do not get forwarded, so will not see your texts. If you don't want to call, emailing is an option:

familyroom@rmhcstl.com

Although the reasons are limitless, here is a brief list of the reasons you would call the on-call phone:

  • You are running late to your shift

  • You are calling out within 24 hours of your shift because of an illness, emergency, etc.

  • You have a general question during your shift and don't want to email

  • The Volunteer computer isn't working

  • Special Family Room family circumstances

  • An emergency

  • Family Room Family Issues

  • Etc.

On-Call Contact Info:
Call:
314-930-5292 (do not text)
Email: familyroom@rmhcstl.com

November 2-9: Cierra West

November 10-16: Courtney Bradshaw

November 17-23: Cierra West

November 24-30: Courtney Bradshaw

Calling the on-call phone number is the easiest way for you to get ahold of us, or by email if you need anything!

Who We Are

Ronald McDonald Family Room Program

Serving over 27,000 visitors each year, the Ronald McDonald Family Room serves as an oasis within the hospital for families where families can spend time together away from the hustle and bustle of hospital corridors, busy waiting rooms and their child’s room. The Family Room is intended to extend the comfort and support of the Ronald McDonald House, in a hospital setting. The room is open to local, as well as out-of-town, families. Together, the host hospital and RMHC are working to provide this unique service to the families of in-patients. 

Ronald McDonald Family Room Volunteer Role

As a volunteer-run program, RMFR Volunteers are here to uphold all Family Room and hospital policies, and to be supportive to the families who use the Room. It is crucial that you maintain a friendly, caring atmosphere to the Family Room and to everyone who enters. 

The Ronald McDonald Family Room would not be able to survive without you. As a volunteer, you will be assisting in the day-to-day operation of the Family Room, as well as providing comfort and support for the families that visit the Room.

What Family Room Families are Saying

Cardinal Glennon Family Room Family

“I used this space daily. Thanks so much for having a place to wash clothes and grab snacks. When life was rough this definitely helped.”

Mercy Kids Family Room Family

“Thank you for creating a space for us while our little girl is in the NICU. The support for our family and friendly volunteers have made our stay great! It means a lot to feel loved on at this time and we appreciate it more than words can say”

St. Louis Children's Family Room Family

“This space shows that people do care for families who are in some of the most difficult moments of their lives. Thank you for making the Ronald McDonald Family Room such a warm and welcoming place!”

Staying at RMHC

If you've ever wondered how can a family stay at the Ronald McDonald Houses, or maybe you've had a Family Room guest family ask you, check out the FAQ's on how to stay! These Q's and A's can also be found in the volunteer desk!

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Virtual Tours

Check out our Virtual Tours of our St. Louis Ronald McDonald Houses and Family Rooms to get a glimpse inside!

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The IMPACT You Make
April-June 2023

Numbers represent all Family Rooms together

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