RMHC Family Room Program
Volunteer Portal
Welcome to the RMHC St. Louis Family Room Program Volunteer Portal! First, thank you for being here and being a volunteer! Our goal is the this site to be a resource for you to refer to, especially during your volunteer shift, to keep you informed and knowledgeable about all things Family Room.
June Volunteer Information
2025 Volunteer Survey
For those who have not been volunteering with the Family Room Program for long, every other year we send out a Volunteer Survey for all of our program volunteers to complete. Volunteers are a vital part of the Family Room Program and we would not be able to serve the families we do every day without you. Because of this, we greatly value your feedback and opinions on everything within the program.
I would like to encourage all of you to fill out the below survey as it will help those of us that are looking at the future of the Program understand where we are and what we should be focusing on moving forward which will ultimately shape the experiences of our volunteers and guest families!
Please follow this link to the survey:
https://www.surveymonkey.com/r/ZX2TZMD
We are hoping to have responses back by 5:00p.m. Friday June 20th
RMHC Volunteer Appreciation Night 2025
Thank you so much to all the volunteers who joined up for Volunteer Appreciation Night 2025 at the Missouri Botanical Gardens! It was such a beautiful night full of gratitude for each of you!
Please use the link below to take a look at the photos from the night:
Summer Vacation Call Outs
We know summer can be busy with vacations and appointments! If you know you are going to be out for an upcoming shift, the earlier you let us know the better the chances are that we will be able to get that shift filled! You can email the Family Room email anytime to let us know about call outs: familyroom@rmhcstl.org
Farewell CJ/Welcome back Julia
We have been so lucky to have CJ on our Family Room Team for the last year as he was finishing up at St. Louis University. CJ was an incredible help covering shifts when we did not have volunteer coverage! CJ was recently accepted into Medical School in Chicago and is beginning classes this summer! We are wishing in the absolute best in the future!
To help fill the gaps while we are hiring another associate, Julia Bauche, who joined us last summer, is back on board as a Family Room Associate for the summer. If you see her in the Family Rooms please give her a warm welcome back!
Family Room Program Staff
As the Family Room, Director, Courtney Fischer oversees all of the Family Rooms, Family Room Staff, and Family Room Volunteers. She spends much of her time coordinating with our hospital partners in creating a better environment for the volunteers and guest families! When to email/call her: - As needed - When she's on-call (check the on-call schedule!)
Cierra is our Monday Inventory gal, the Up-keeper of all appliances or maintenance issues, and our Meal Donation Coordinator. At the beginning of each month, she sends out surveys to any new family that entered the Family Room the previous month. You will also see her covering shifts that volunteers are not able to cover! When to email/call her: - Something with inventory is needed (snacks, towels, pens, paper) - An appliance is malfunctioning (washer/dryer, coffee pot, sink) - When she's on-call (check the on-call schedule!)
TBD
Family Room Program Coordinator-Volunteers
Call: 314.400.4365
Email:
This Family Room Program Coordinator recruits, onboards, trains, and does the scheduling for all volunteers at all three of our Hospital locations. She is the go-to gal that communicates any hospital-specific or FR-specific information, as well as updates the Volunteer Portal. You can see her as she's filling in shifts volunteers are not able to cover! When to email/call: - Any scheduling matter (signing up for a shift, calling out, etc.) -General questions regarding your role as a volunteer - Any communication clarification - When she's on-call (check the on-call schedule!)
As the Family Room Associate, Susan is a great addition to our Family Room Team, working part-time. She picks up mostly evening and weekend shifts that don't have volunteer coverage, and is building strong relationships with the guest families. She is very knowledgeable about each hospital location and is a great resource to communicate with if any issues or concerns come up!
As the Family Room Associate, Julia is a great addition to our Family Room Team, working part-time. Julia was with the Program last summer and is joining us again this summer while she is on break from Missouri State University!
On-Call Information
The Family Room has a really wonderful resource for volunteers to utilize, our on-call phone, since the Family Room Staff cannot be in the Family Room's 24/7!
Us Family Room Staff, rotate who is on-call on a weekly basis. The schedule is posted below to get an idea of who you will be talking to when you call, but the on-call phone # always remains the same, regardless of who is on-call:
With the on-call phone number, you must call when you need something because texting is not an option. When you call this #, it forwards to our personal cell phones and text messages do not get forwarded, so will not see your texts. If you don't want to call, emailing is an option:
Although the reasons are limitless, here is a brief list of the reasons you would call the on-call phone:
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You are running late to your shift
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You are calling out within 24 hours of your shift because of an illness, emergency, etc.
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You have a general question during your shift and don't want to email
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The Volunteer computer isn't working
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Special Family Room family circumstances
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An emergency
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Family Room Family Issues
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Etc.
On-Call Contact Info:
Call: 314-930-5292 (do not text)
Email: familyroom@rmhcstl.org
Calling the on-call phone number is the easiest way for you to get ahold of us. PLEASE leave a voicemail if prompted so we can get back to you!
Who We Are
Ronald McDonald Family Room Program
Serving over 52,000 visitors in 2024, the Ronald McDonald Family Room serves as an oasis within the hospital for families where families can spend time together away from the hustle and bustle of hospital corridors, busy waiting rooms and their child’s room. The Family Room is intended to extend the comfort and support of the Ronald McDonald House, in a hospital setting. The room is open to local, as well as out-of-town, families. Together, the host hospital and RMHC are working to provide this unique service to the families of in-patients.
Ronald McDonald Family Room Volunteer Role
As a volunteer-run program, RMFR Volunteers are here to uphold all Family Room and hospital policies, and to be supportive to the families who use the Room. Our goal is to always create a calming, home like space for all visitors that enter the Family Room.
The Ronald McDonald Family Room would not be able to serve family at the level we do with you as our volunteers. We are grateful for the time and talents that each of you give to the Family Rooms every single day!
What Family Room Families are Saying
Cardinal Glennon Family Room Family
“Thank you so much for providing this space for parents and patients. I can not thank you enough for being able to take a shower and have clean clothes without having to leave my son to take care of those things. This was truly a blessing!”
St. Louis Children's Hospital Family Room
"Having somewhere to go, just to sit for a moment of quiet, while my daughter was in the NICU is something I am very thankful for. I met so many volunteers who welcomed me in the room daily! We were lucky that our stay was only five days, but I can only imagine how important this space is for the families that have a longer journey. Thank you!"
Mercy Children's Hospital Family Room
“The volunteers were AMAZING!!”
“Friendly and definitely nice to get to relax and have a feel of not being at the hospital.”
“This was a beautiful place to sit and get a break from being in our hospital room for hours and days”
The IMPACT You Make
October-December 2024
Numbers represent all Family Room locations combined