To the Ronald McDonald

Family Room Volunteer Portal  

   RMHC Family Room Program Volunteer Portal
We are so excited to continue adding even more to the Volunteer Portal in an effort to keep our volunteers informed and engaged! The homepage will be updated every other month with new tips and useful information for all volunteers! Each hospital tab will continue to be updated weekly with the current schedule and specific Room updates!

In the Loop: Coronavirus

We wanted to touch base with you regarding the virus and the current steps RMHC is taking as a result of this.
We have been in constant communication with our hospital partners and want to make sure we are doing everything we can to maintain the health and safety of our families, staff and volunteers. They are keeping us informed on every protocol and precaution they are taking and what we need to expect as a result.


It is very important that if anyone is sick or feeling ill they do not come in to volunteer. Please contact us if you are worried about symptoms and your shift!  We also want to encourage everyone to wash their hands frequently and use handsanitizer on a regular basis.

20 Second Karaoke

We know that hand-washing is essential in keeping ourselves and those around us safe. It's recommended to use soap and water, soaping your hands for 20 seconds to remove as many germs as possible.


 A great way to keep track of this is to accompany the suds with a song. Here is my personal favorite and, of course, feel free to come up with a few on your own!



It is helpful to understand what the Coronavirus is and what to look for in order to keep yourself and others safe.

Here is a fact sheet from one of our hospital partners to help!

Facts, Please!

Staff Contact Information:


Courtney Fischer

Manager, Family Room Program

Direct Line: 314.400.4329



Courtney Bradshaw

Family Room Coordinator

Direct Line: 314.400.4365


Makayla Johnson

Assistant Family Room Manager 

Direct Line: 314.400.4332


On-Call Number:



Thank You!!

We are so thankful for your patience and understanding through all of the recent changes and uncertainty. ​We appreciate your commitment to not only the families we serve, but to your own health as well. 


Reading the Portal Calendar

We understand reading the Volunteer Portal can be confusing, thanks for bearing with us! Here are some explanations as to why it looks the way it does!

Rachel G.
This means that this is Rachel's normal shift and she will be at her shift.
This means that this shift does not have a regular volunteer and until someone offers to come in for that shift, no one will be there. This is a shift we would send out in an open shift email.
OUT / Rachel G.
This means that Rachel will not be at her normal shift.
"OUT" means someone has that normal shift but they will not be there. The name behind the "/" is the person who normally has that shift.
This would be a shift we would send out in open shift emails.
Joey T. / VACANT
This means that Joey picked a shift that does not have a regular volunteer. 
The name in front of the "/" is the volunteer who picked up the shift. The "VACANT" after the "/" means that is not someone's normal shift.
This is what the calendar looks like after a volunteer picks it up from an open shift email.
Joey T. / Rachel G.
This means that Joey picked the shift for Rachel.
The name in front of the "/" is the person filling for the person who has the regular shift. The name after the "/" is the name of the person with that regular shift.
This is what the calendar looks like after a volunteer picks it up from an open shift email.

Everyone of them [volunteers] genuinely enjoyed what they were doing and it showed in how they treated everyone. It was almost like they were welcoming you into their home​

-Mercy Family Room Family

My granddaughter was in the NICU. The Family Room was just what we needed to get a break! Thank you!

-Cardinal Glennon Family Room Family

I needed a quiet place to make some hard phone calls. The volunteers were sweet and so very compassionate. I was shaking like a leaf, and they made sure to send me with snacks for later, a much needed dose of caffeine, real soft tissues and hugs

-St. Louis Children's Hospital Family Room Family