RMHC Family Room Program Volunteer Portal
We are so excited to continue adding even more to the Volunteer Portal in an effort to keep our volunteers informed and engaged! The homepage will be updated every other month with new tips and useful information for all volunteers! Each hospital tab will continue to be updated weekly with the current schedule and specific Room updates!
A Note from
Courtney Fischer

Hi Volunteers!


First, I want to thank all of you for your patience during the last few months. There have been so many times we wanted to provide you with updates, but as you can imagine things are constantly changing and we did not want to share information only for plans to change again the next day. However, I do want you to know where we are currently: RMHC is currently working with our Global Organization to create a reinstatement plan for the Family Room Program in St. Louis. This plan has a lot of requirements and we have had a lot of back and forth working to get our plan to the point where Global will agree we are ready to begin reopening. When we do reopen, things are going to look very different (as I’m sure you assumed) for quite some time. The plan works in phases and at the current moment bringing volunteers back will not be part of phase I. This is to ensure the safety of our volunteers as we learn how things work and navigate the first couple of weeks with just staff being present. Our reinstatement plan has not yet been approved, but I feel confident it will be soon!

Although we currently do not have a date that we will be welcoming volunteers who are ready to come back, I do feel confident now that we have the ball rolling on plans we should have some type of estimated date sooner rather than later. We are working closely with our hospital partners, but do remember if you get any word from hospital partners in regards to dates this is not set in stone for you as Family Room volunteers as we also have to abide by our RMHC Global restrictions.

In addition, thank you so much for your responses in the recent survey sent out. This was very helpful in up making plans for the future! As always, please do not hesitate to reach out with questions or concern. I miss you all so much and cannot wait for the day when I walk into the Family Rooms to your welcoming faces again soon!


Courtney Fischer

Manager, Family Room Program


As we begin to look forward to opening the Family Rooms again, we are also looking to bring new volunteers on board!

If you have friends, neighbors, or family members looking to get involved with RMHC, we would love to get them on our list of new volunteers to begin the volunteering process as soon as things begin to open back up!


They can reach out to Courtney Fisher - Family Room Program, Manager at cfisher@rmhcstl.com

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Manager, Family Room Program

Courtney Fischer

Direct Line: 314.400.4359

Email: cfischer@rmhcstl.com

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Family Room Coordinator

Courtney Bradshaw

Direct Line: 314.400.4365

Email: cbradshaw@rmhcstl.com

Assistant Family Room Manager

Makayla Johnson

Direct Line: 314.400.4332

Email: mjohnson@rmhcstl.com

On-Call Number:


Email: familyroom@rmhcstl.com

Family Room Wish List


Facts, Please

It is helpful to understand what the Coronavirus is and what to look for in order to keep yourself and others safe.

Here is a fact sheet from one of our hospital partners to help!

Tips + Tricks
Reading the Portal Calendar

Rachel G.


OUT/Rachel G.


Joey T./Rachel G.

This means that this is Rachel's normal shift and she will be at her shift.

This means that this shift does not have a regular volunteer and until someone offers to come in for that shift, no one will be there. This is a shift we would send out in an open shift email.

This means that Rachel will not be at her normal shift.

"OUT" means someone has that normal shift but they will not be there. The name behind the "/" is the person who normally has that shift.

This is a shift we would send out in an open shift email.

This means that Joey picked the shift up for Rachel. 

The name in front of the "/" is the person filling in for the person who has the regular shift. The name after the "/" is the name of the person with that regular shift. This is what the calendar looks like after a volunteer picks it up from an open shift email.

This means that Joey picked a shift that does not have a regular volunteer. 

The name in front of the "/" is the volunteer who picked up the shift. The "VACANT" after the "/" means that this is not someone's normal shift. 

This is what the calendar looks like after a volunteer picks it up from an open shift email.


"Everyone of them [volunteers] genuinely enjoyed what they were doing and it showed in how they treated everyone. It was almost like they were welcoming you into their home​"

Mercy Family Room Family

"My granddaughter was in the NICU. The Family Room was just what we needed to get a break! Thank you!"

Cardinal Glennon Family Room Family

"I needed a quiet place to make some hard phone calls. The volunteers were sweet and so very compassionate. I was shaking like a leaf, and they made sure to send me with snacks for later, a much needed dose of caffeine, real soft tissues and hugs"

St. Louis Children's Family Room Family