Inclement Weather
Snow, Fog, Rain, Ice
In anticipation for any snow storms or bad weather- please keep yourself safe during these times and we encourage you to make the safest choice for you in regards to your Family Room Volunteer Shift.
Whether that is:
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Staying home from your shift and notifying us
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Staying a little after your shift so you are not driving in bad weather or
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Coming in late and letting us know.
We want you to know that we support your decision because your safety means the most to us!
Also, because we do not know everyone’s comfortability levels, or where you live, we do not make an announcement of shutting down the Family Rooms. We let you make the decision of coming in or not, so just let us know so we can update the calendar and any necessary volunteers!
Laundry Room Reminders:
Washin' + Dryin'
In all of our laundry areas, we have posted Laundry Reminders to help both of our guest families and you! Take a look during your downtime during your shift to make yourself familiar, or, take a look here!
One key take away in the Laundry Room Reminders for families and you:
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"If you are not back for your laundry within 15 minutes of the end of the wash or dry cycle, RMFR volunteers have permission to remove your items if there is another family waiting to use the washer/dryer."
On Call: Explained
How to:
On Call
The Family Room has a really wonderful resource for volunteers to utilize since we can't have Family Room Staff in the Family Room's 24/7! This resource is our on-call phone and to make sure everyone understand how the on-call phone works, I'm providing an explanation below :)
Courtney Fischer, Courtney Bradshaw, and Cierra West all rotate who is on-call on a weekly basis. The schedule is posted in the right column on this page to get an idea of who you will be talking to when you call, but the on-call phone # always remains the same, regardless of who is on-call:
With the on-call phone number, you must call when you need something because texting is not an option. When you call this #, it forwards to our personal cell phones and text messages do not get forwarded, so will not see your texts. If you don't want to call, emailing is an option, to familyroom@rmhcstl.com
Although the reasons are limitless, here is a brief list of the reasons you would call the on-call phone:
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You are running late to your shift
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You are calling out within 24 hours of your shift because of an illness, emergency, etc.
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You have a general question during your shift and don't want to email
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The Volunteer computer isn't working
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Special Family Room family circumstances
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An emergency
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Family Room Family Issues
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Etc.
Shift Coverage Needed in Family Rooms
All of our Ronald McDonald Family Rooms are opened: Monday-Sunday, 9am-9pm.
Below are the shifts we currently have re-occurringly opened and are in need of some love! The availability listed below is updated at the beginning of each month but may change throughout the month without being updated on here. If you are interested in picking up a re-occurring shift or switching your current schedule, do not hesitate to reach out to Courtney Bradshaw at cbradshaw@rmhcstl.com.
E= Every week EO= Every Other Week
Shifts in Need
Glennon
Cardinal Glennon Children's Hospital
9am-12pm: E/EO Friday
12pm-3pm: E/EO Thursday
3pm-6pm: none
6pm-9pm: E/EO Friday
Mercy Kids Children's Hospital
NICU
9am-12pm: none
12pm-3pm: Saturday-Sunday
3pm-6pm: Tuesday-Wednesday, Friday-Sunday
6pm-9pm: Monday, Wednesday-Sunday
3rd Floor
9am-12pm: none
12pm-3pm: Friday-Sunday
3pm-6pm: Tuesday-Friday, Sunday
6pm-9pm: Monday-Tuesday, Thursday-Sunday
Mercy
St. Louis Children's Hospital
9am-12pm: none
12pm-3pm: E/EO Friday, EO Saturday
3pm-6pm: E/EO Monday
6pm-9pm: EO Thursday, E/EO Friday, E/EO Sunday
SLCH
All the Latest
UPDATES
Who does what? Within the Family Rooms!
As always, if you're unsure who to contact, reach out to one of us and we will point you in the right direction if needed!
Cierra West: Our Assistant Family Room Manager will plan activities for the guest families, fill open shifts at all three Family Rooms, and will also send out the monthly surveys to new Family Room Families! She will also be the Meal Donation Organizer, the Monday Inventory gal, and the Up-keeper of all appliances or maintenance calls at all three Family Rooms.
When to email/call her:
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Something with inventory is needed (snacks, towels, pens, paper)
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An appliance is malfunctioning (washer/dryer, coffee pot, sink)
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When she's on-call (check the on-call schedule!)
Courtney Bradshaw: As the Family Room Program Coordinator, Courtney fills open shifts at all three Family Room as well as recruits, onboards, trains, and does the scheduling for all volunteers at all three Hospital locations. She is to gal that communicates any hospital-specific or FR-specific information, as well as updates the Volunteer Portal.
When to email/call her:
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Any scheduling matter (signing up for a shift, calling out, etc.)
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Any communication clarification
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When she's on-call (check the on-call schedule!)
Courtney Fischer: Director of the Family Room Program, oversees all of the Family Rooms, Family Room Staff, and Family Room Volunteers. She spends much of her time coordinating with our hospital partners in creating a better environment for the volunteers and guest families!
When to email/call her:
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As needed
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When she's on-call (check the on-call schedule!)
Family Room Associates: We are currently hiring for our FRA positions so we have staff that can cover shifts for us as at any of our Family Rooms, as their schedule allows. They will be extremely knowledgeable at each Family Room location and will be a great resource to communicate with.
Interested in this position? Reach out to Courtney Fischer cfischer@rmhcstl.com and she would love to chat with you about it!
The more you know!
Staff Spotlight
January 27- February 2: Courtney Bradshaw
February 3-9: Cierra West
February 10-16: Courtney Bradshaw
February 17-23: Cierra West
February 24-March 2: Courtney Fischer
Calling the on-call phone number is the easiest way for you to get ahold of us, or by email if you need anything!
On-Call Number:
Call: 314.930.5292 (do not text)
Email: familyroom@rmhcstl.com
On-Call
SCHEDULE
Per each hospital, all volunteers are required to wear medical-grade masks: isolation, blue or yellow surgical masks, or KN95 masks are acceptable.
Masks can be found at the front entrance of each hospital.
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Cloth masks are not accepted.
Click here for the most recent COVID Protocols.
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Updated 12/2022
Masks and
COVID Protocol
REMINDER
If you've ever wondered how can a family stay at the Ronald McDonald Houses, or maybe you've had a Family Room guest family ask you, check out the FAQ's on how to stay! These Q's and A's can also be found in the volunteer desk!
Ronald
McDonald House
Staying at the
Dress Code
Expectations
Our hospital partners have dress codes that RMFR Volunteers must follow and abide by during our time in the hospital. These expectations are set by the hospital. Please take a look and let us know if you have any questions!
Cardinal Glennon Children's Hospital Dress Code
Mercy Children's Hospital Dress Code
Check out the Virtual Tours of our St. Louis Ronald McDonald House and Family Rooms, Here!
Virtual Tours
Family Room
Hear what the RMFR Families are saying!
"During a stressful time..a washer and dryer much appreciated. And a shower to myself that I didn't feel I was taking away from someone else. Thank you so much for being there."
Cardinal Glennon Family Room, Family
“We only stayed at this hospital one night with our daughter and we’re only able to utilize the family room once, however it seemed like an awesome room with many amenities.”
Mercy Kids Family Room, Family
"I really appreciated this service while I was in the hospital with my one year old daughter. There were days I was the only one that was staying at the Hospital and couldn’t leave to get food or a snack and this service was valuable to me be able to get a snack or something to drink or even a cup of coffee that was close to our hospital room."
St. Louis Children's Family Room, Family
RMHC Family Room Program Volunteer Portal
We are so excited to continue adding even more to the Volunteer Portal in an effort to keep our volunteers informed and engaged! The homepage will be updated every month with new tips and useful information for all volunteers! Each hospital tab will continue to be updated weekly with the current schedule and specific Room updates!
