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Families, sharing their stories!

Story Time

Recently, we have posted a flyer on the RMFR refrigerator to encourage families to share their stories from the Family Rooms! The flyer has a little message on it, and then a QR code for guest families to scan from their smartphones, and then fill out a form to share their experience in any capacity of using the RMFR or staying at the House! The stories will be shared with various social media posts, heartbeat stories, blog posts!

Girl Scout Cookies

Cookie Reminder

It's that time of year where we get donations of Girl Scout Cookies in the Family Room! We can offer the cookies to guest families, but please be mindful of how we are serving them.
You can either: 
        A) Allow families to take the entire sealed box OR
        B) Allow families to take an entire sleeve of cookies.
Due to infection prevention, we cannot give cookies out individually.

Staying at the Ronald McDonald House

How to FAQ

If you've ever wondered how can a family stay at the Ronald McDonald Houses, or maybe you've had a Family Room guest family ask you, check out the FAQ's on how to stay! 
                           How to Stay at the Ronald McDonald House FAQ

These Q's and A's can also be found in the volunteer desk!

Shift Coverage Needed in Family Rooms

All of our Ronald McDonald Family Rooms continue to be opened Monday-Sunday, 9:00am - 9:00pm! We have several shifts in need of some love though, so if you are looking to pick up a re-occurring shift, below you will find our biggest needs for coverage. If you see something that strikes your interest, go ahead and send an email to Courtney Bradshaw at cbradshaw@rmhcstl.com. If you are interested in picking up a re-occurring shift but don't see the time/date available that you are looking for, still send me an email and we can try to work something out!

Shifts in Need


Cardinal Glennon Children's Hospital

9am-12pm: E/EO Tuesday, EO Thursday, E/EO Friday

12pm-3pm: EO Monday, EO Wednesday

3pm-6pm: E/EO Wednesday (temporarily), EO Thursday, EO Friday

6pm-9pm: E/EO Sunday

Mercy Children's Hospital

9am-12pm: EO Friday

12pm-3pm: E/EO Tuesday until end of June, E/EO Saturday, E/EO Sunday

3pm-6pm: EO Wednesday, EO Thursday, E/EO Friday, E/EO Sunday

6pm-9pm: E/EO Monday-Tuesday, E/EO Thursday-Sunday


St. Louis Children's Hospital

12pm-3pm: EO Sunday
3pm-6pm: E/EO Monday, EO Friday, E/EO Saturday, E/EO Sunday
6pm-9pm: E/EO Friday, EO Saturday, E/EO Sunday 


Who does what? Within the Family Rooms!

The more you know!

With the new year and many changes, we wanted to share with you some of the changes in staff roles and who to contact for what need! As always, if you're unsure who to contact, reach out to one of us and we will point you in the right direction if needed!

Makayla Johnson: Continues to be the Assistant Family Room Manager and plans activities for the guest families, fills open shifts at all three Family Rooms, and also sends out the monthly surveys to new Family Room Families! Makayla is also now the Meal Donation Organizer, the Monday Inventory gal, and the Up-keeper of all appliances or maintenance calls at all three Family Rooms.

When to email/call her:

  • Something with inventory is needed (snacks, towels, pens, paper)

  • An appliance is malfunctioning (washer/dryer, coffee pot, sink)

  • When she's on-call (check the on-call schedule!)

Courtney Bradshaw: Continues to be the Family Room Program Coordinator and fills open shifts at all three Family Rooms. Courtney not only does the following at SLCH, but she now also does these at Mercy and Cardinal Glennon as well: Onboard all new volunteers, Scheduling for volunteers, communicate any hospital specific or FR specific information, and updates the Volunteer Portal. 

When to email/call her:

  • Any scheduling matter (signing up for a shift, calling out, etc.)

  • Any communication clarification 

  • When she's on-call (check the on-call schedule!)

Courtney Fischer: continues to be our Manager of the Family Room Program and oversees all Family Rooms, Family Room Staff, and Family Room Volunteers. She spends much of her time coordinating with our hospital partners in creating a better environment for the volunteers and guest families!

When to email/call her:

  • As needed

  • When she's on-call (check the on-call schedule!)

Anna Oliver and Delra Johnson: continue to be the Family Room Associates and cover shifts for us as their schedule allows. They are becoming more and more knowledgeable at each Family Room location and are great resources to communicate with. 

Staff Spotlight
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Courtney Fischer

Manager, Family Room Program

Direct Line: 314.400.4359

Email: cfischer@rmhcstl.com

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Courtney Bradshaw

Family Room Program Coordinator

Direct Line: 314.400.4365

Email: cbradshaw@rmhcstl.com

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Makayla Johnson

Assistant Family Room Manager

Direct Line: 314.400.4332

Email: mjohnson@rmhcstl.com

April 29-May 5: Courtney Bradshaw
May 6-8: Courtney Fischer 

May 9-12: Courtney Bradshaw
May 13-19: Courtney Fischer
May 20-26: Makayla Johnson

Calling the on-call phone number is the easiest way for you to get ahold of us, or by email if you need anything!

On-Call Number:

Call: 314.930.5292 (do not text)

Email: familyroom@rmhcstl.com


Per each hospital, all volunteers are required to wear medical-grade masks: isolation, blue or yellow surgical masks, or KN95 masks are acceptable. 

Masks can be found at the front entrance of each hospital.

  • Cloth masks are no longer accepted. 

Click here for the most recent COVID Protocols.

Masks and COVID Protocol
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Hospital Visitor Guidelines are changing as we get through the pandemic. Check here for the latest guideline information for your hospital!

                         Hospital Visitor Guidelines 

What that means for the RMFR:

  • We will more than likely see an influx of visitors in the Family Room!

  • Please reminder that all guests must continue to follow our Guest Guidelines and Expectations during their visit in our Family Room.

If you have any questions or troubles, please let us know!

Hospital Visitor Guidelines
Hear what the RMFR Families are saying! 

"During a stressful time..a washer and dryer much appreciated. And a shower to myself that I didn't feel I was taking away from someone else. Thank you so much for being there."

Cardinal Glennon Family Room, Family

“We only stayed at this hospital one night with our daughter and we’re only able to utilize the family room once, however it seemed like an awesome room with many amenities.”

Mercy Kids Family Room, Family

"I really appreciated this service while I was in the hospital with my one year old daughter. There were days I was the only one that was staying at the Hospital and couldn’t leave to get food or a snack and this service was valuable to me be able to get a snack or something to drink or even a cup of coffee that was close to our hospital room."

St. Louis Children's Family Room, Family

Ronald McDonald Events Calendar 
RMHC Family Room Program Volunteer Portal
We are so excited to continue adding even more to the Volunteer Portal in an effort to keep our volunteers informed and engaged! The homepage will be updated every month with new tips and useful information for all volunteers! Each hospital tab will continue to be updated weekly with the current schedule and specific Room updates!
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