RMHC Family Room Program
Volunteer Portal
February Volunteer Information
Thank you Holiday Volunteers!
We have a number of open weekly and biweekly shifts available at each hospital! For St. Louis Children's and Cardinal Glennon, you can find an updated list on the hospital specific pages here on the portal. For Mercy, the list is quite long since we have two Rooms, so please shoot us an email (at familyroom@rmhcstl.org or to Cierra at cwest@rmhcstl.org) and we can provide you that list!
On-Call Reminders
Please try to give us as much notice as possible if you will be missing your shift. We totally understand things come up last minute, but if you aren't feeling well even a few days before your shift, please let us know and we will remove you from the shift! Last minute callouts affect not only the volunteers before and after you but also the families we serve!
It is also inevitable that we may not be able to answer your call right away when you call our on call number. If this happens, please leave a voicemail, otherwise we don't know what the call is for or who called!
Volunteer T-Shirts
If you have not received a Family Room Volunteer shirt, please let us know and provide us your t-shirt size! These are not regularly stocked in the Room so we need to know who needs one and we will make sure one gets there for you ASAP. You do not have to wear it during your shift, but you are more than welcome to if you would like to!
Family Room Program Staff
Courtney oversees everything within the Family Room Program, including staff, operations and volunteers. She works closely with our hospital and community partners to ensure we are operating at the highest level possible. When to email/call her: - Concerns regarding your volunteer experience -Concerns regarding guest families -Questions or comments regarding anything within the Family Room Program
Pete oversees the operations within the Family Rooms! He ensures the upkeep of all appliances and maintenance issues. In addition to this, he tracks inventory for the Rooms and keeps our warehouse stocked. You might see Pete in the Family Rooms collecting inventory, testing appliance or covering shifts! When to email/call him: - Inventory needs - Appliance issues
Cierra recruits, onboards, trains and schedules volunteers. You will hear from her weekly when she sends open shift emails! She also keeps the Volunteer Portal up to date. You will see her in the Family Rooms training new volunteers, checking in on volunteers and covering shifts as needed! When to email/call: - Questions regarding your volunteer schedule or the calendar -Questions about volunteer requirements
Susan is an integral part of our Family Room Team! Working part-time she picks up mostly evening and weekend shifts when volunteers are not available to esnure our doors are open as regularly as possible. Because of the time she spends in the Rooms she is able to build strong relationships with guest families and share perspective on processes/procedures.
Penny is the newest member of our team, taking on her role in late October 2025. Penny works in the same capacity as Susan as an integral part of our Family Room Team! Working part-time she picks up mostly evening and weekend shifts when volunteers are not available to esnure our doors are open as regularly as possible. Because of the time she spends in the Rooms she is able to build strong relationships with guest families and share perspective on processes/procedures.
On-Call Information
Please save the on-call phone number in your phone:
Family Room staff rotates on-call responsibilities weekly. This means someone should always be available, including during evenings and weekends. However, we may not be able to answer in the moment, so please always leave a voicemail when prompted.
The on-call phone number unfortunately does not have the ability to text!
General Contact Info:
Call: 314-930-5292 (do not text)
Email: familyroom@rmhcstl.org
Who We Are
Ronald McDonald Family Room Program
Serving over 52,000 visitors in 2024, when families walk into one of our Ronald McDonald Family Rooms, we want them to feel the comfort and care of our home-away-from-home. Just steps away from in-patient units, Ronald McDonald Family Rooms offer places of refuge to families whose children have been hospitalized because of illness or injury.
Ronald McDonald Family Room Volunteer Role
Although the RMHC Family Room Program is a global program, St. Louis is one of the only chapters to still identify itself as a volunteer-run program. This means we rely on volunteers daily to ensure the doors to our Family Rooms remain open for guest families. Open 9a.m.-9p.m., 7 days a week at four locations within our community. Our 250+ dedicated volunteers allows us to spend the tens of thousands of dollars we would have to pay staff to be in the Family Rooms on what is most important, the needs of the guest families.
What Family Room Families are Saying
Cardinal Glennon Family Room Family
“Thank you to all the kind hearted people make the Ronald McDonald Rooms operate. Having a place to step away and refresh/relax is a great relief during a stressful hospital stay. Every person we interacted iwth was welcoming , kind and empathetic. Thank you for sharing your time!"
St. Louis Children's Hospital Family Room
"Our family would like to ecress our heartfelt gratitude for the support and kindness the Ronald McDonald Room provides. Your generosity during challenging times for the families have made a significant difference in our lives. We will miss watching games with you and cookies on Wednesdays!"
Mercy Children's Hospital Family Room
“We would just like to say thank you for what you do for families like mine. It is a true blessing to have this place to count on. For all that you have done and continue to do a heartfelt thank you."
Family Room Statistics
2025 Totals
Numbers represent all Family Room locations combined