Mercy Children's Hospital
4/15: We have called the Mercy IT department to see why the TV is not working correctly in the 3rd Floor Room. If you notice anything else not working correctly, please call the on-call phone number!
Maintenance Updates
Volunteer Links
Exceed and the Volunteer Portal are all saved on the favorites bar on Chrome for easier access for you! Please utilize these links during your shift.
Exceed: rmhc.arreva.com
Volunteer Portal:
Bleach Tabs
Continue to use the bleach tabs between each wash cycle be to allow the washer to be sanitized between each wash. The # of tabs to use per cycle is listed inside of the cabinet for you to reference.
Please let us know ASAP once you notice we are running low on bleach tabs so we can plan accordingly!
Importance of Signing In + Out
Mercy Volunteer & Guest Services automatically inactivate volunteers who have not logged their hours in over 30 days (you will get a pop-up saying your PIN is invalid). They do not keep track of our FR schedules so they do not know you are volunteering if you do not log your hours - this is why it's very important you log in when you arrive for your shift. After 90 days of not logging hours, you will be terminated as a volunteer and will have to go through their onboarding process again, which takes about two weeks.
Did something stop working?
If something stops working and needs to be placed "OUT OF ORDER" during your shift, please call the on-call phone number (314-930-5292) or email familyroom@rmhcstl.org IMMEDIATELY! Your communication is the ONLY way we will know that something is broken and needs to be repaired or replaced.
Open Shift List
Please see the PDF linked below for a current list of available regular shifts.
3rd Floor Updates
We are working with Mercy leadership to figure out the issue of the Family Room being opened before 9am and getting down to the bottom of how we can put a stop to this. Please
continue to report when the Family Room is open when you arrive if you are opening up at 9am. You can call the on-call number or email the familyroom@rmhcstl.org email
Logging Volunteer Hours
Please click below to read how to sign in and out for your shift if you need a refresher:
Once you are familiar with the information above, you can find the QR code to sign in and out of your shift at the RMFR Volunteer desk, or you can click here to open the QR code as well.