Cardinal Glennon's Family Room: 314.251.5600 Ext. 5500
Cardinal Glennon Children's Hospital
Below is helpful information for you to reference during your volunteer shift. Take a look!
Out of Order/Maintenance
1/21: HOORAY! Great news!! Our new tv has been installed and works like a charm! Time to celebrate!
Volunteer Links
Exceed and the Volunteer Portal are all saved on the favorites bar on Chrome for easier access for you! Please utilize these links during your shift.
Exceed: rmhc.arreva.com
Volunteer Portal:
Panic Button Instructions
Need to discretely contact the hospital's public safety?
Click Here for detailed instructions
or for quick reference-
On the computer keyboard,
PRESS F9 AND F11 simultaneously.
Did something stop working?
Remember- if something goes 'out of order' during your shift, you must let the on-call person know asap! If you do not share this info with us, then we won't know that it's broken, and we won't know to get it fixed!
Hospital's January Newsletter
From Amy Leipholtz, Cardinal Glennon's Director of Volunteer Services
Washer + Dryer Tidbits
These washer and dryer tidbits will help you, tremendously!
These notes are also posted directly on each machine for families to read and help themselves, so please, no need to add additional notes to the machines.
Showing Empathy
Reminders of some ways to show empathy when working with Family Room Families:
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Welcome them
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Listen actively
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Validate their feelings
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Adapt your communication
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Thank them
Logging Volunteer Hours
Having issues with signing in or out of your volunteer shift while in the RMFR or did you forget to sign in or out? Please email Amy Leipholtz, Director of Volunteer Services, as she is the one who track hours and has access to helping you!
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What does OUT/Rachel G. mean?This means that Rachel will not be at her normal shift. "OUT" means someone has that normal shift but they will not be there. The name behind the "/" is the person who normally has that shift. This is a shift we would send out in an open shift email.
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What does Joey T./Rachel G. mean?This means that Joey picked the shift up for Rachel and it will only be him at this shift. The name in front of the "/" is the person filling in for the person who has the regular shift. The name after the "/" is the name of the person with that regular shift. This is what the calendar looks like after a volunteer picks it up from an open shift email.
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What does Joey T./VACANT mean?This means that Joey picked a shift, for a shift that does not have a regular volunteer. The name in front of the "/" is the volunteer who picked up the shift. The "VACANT" after the "/" means that this is not someone's normal shift. This is what the calendar looks like after a volunteer picks it up from an open shift email.
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What does VACANT mean?This means that this shift does not have a regular volunteer and until someone offers to come in for that shift, no one will be there. This is a shift we would send out in an open shift email.