SLCH's Family Room: 314.454.5321
St. Louis Children's Hospital
Below is helpful information for you to reference during your volunteer shift. Take a look!
Out of Order/Maintenance
5/7: We do not currently have any issues noted. If you notice something not working or needing attention please call the on call number and report it!
Volunteer Links
Exceed and the Volunteer Portal are all saved on the favorites bar on Chrome for easier access for you! Please utilize these links during your shift.
Exceed: rmhc.arreva.com
Volunteer Portal:
Showing Empathy
Reminders of some ways to show empathy when working with Family Room Families:
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Welcome them
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Listen actively
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Validate their feelings
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Adapt your communication
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Thank them
RMFR Volunteer Knowledge
When was the last time you looked through the RMFR Volunteer Manual provided in the filing cabinet for you?
Next time you have downtime during your shift, please take the time to review the information in there so you can be refreshed with our procedures and protocols!
Let us know if you have any questions afterwards!
Did something stop working?
Remember- if something goes 'out of order' during your shift, you must either call the on-call phone # asap or email familyroom@rmhcstl.org! If you do not share this info with us, then we won't know that it's broken, and we won't know to get it fixed!
Recurring Shifts Available
We have a few recurring shifts that need either a weekly or biweekly volunteer! If you have any interest in any of the shifts below, please reach out to familyroom@rmhcstl.org and we can chat about it! Thank you!!
Sunday: 12p-3p
EO Friday 12p-3p
EO Friday 3p-6p
Friday: 6p-9p
Badging Issues
Please contact the SLCH Volunteer Office at slchvolunteer@bjc.org to let them know, as SLCH has the capability to help, unlike the Family Room Staff.
Logging Volunteer Hours
Having issues with signing in or out of your volunteer shift while in the RMFR or did you forget to sign in or out? Please email the SLCH Volunteer Office as they are the ones who track hours and have access to helping you! slchvolunteer@bjc.org
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What does OUT/Rachel G. mean?This means that Rachel will not be at her normal shift. "OUT" means someone has that normal shift but they will not be there. The name behind the "/" is the person who normally has that shift. This is a shift we would send out in an open shift email.
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What does Joey T./Rachel G. mean?This means that Joey picked the shift up for Rachel and it will only be him at this shift. The name in front of the "/" is the person filling in for the person who has the regular shift. The name after the "/" is the name of the person with that regular shift. This is what the calendar looks like after a volunteer picks it up from an open shift email.
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What does Joey T./VACANT mean?This means that Joey picked a shift, for a shift that does not have a regular volunteer. The name in front of the "/" is the volunteer who picked up the shift. The "VACANT" after the "/" means that this is not someone's normal shift. This is what the calendar looks like after a volunteer picks it up from an open shift email.
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What does VACANT mean?This means that this shift does not have a regular volunteer and until someone offers to come in for that shift, no one will be there. This is a shift we would send out in an open shift email.