SLCH's Family Room: 314.454.5321
St. Louis Children's Hospital
Below is helpful information for you to reference during your volunteer shift. Take a look!
Out of Order/Maintenance
12/6: A new dishwasher was ordered to replace our current broken one. Hopes to having it installed within the next few weeks once it's delivered.
Volunteer Links
Exceed and the Volunteer Portal are all saved on the favorites bar on Chrome for easier access for you! Please utilize these links during your shift.
Exceed: rmhc.arreva.com
Volunteer Portal:
Showing Empathy
Reminders of some ways to show empathy when working with Family Room Families:
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Welcome them
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Listen actively
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Validate their feelings
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Adapt your communication
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Thank them
TOWELS/LINENS
When the RMFR is in need of more linens (towels or washcloths), CALL SLCH VOLUNTEERS SERVICES and they will kindly put in a request for us! The hospital switched the process for ordering towels, therefore we can no longer call the linens department, so instead the SLCH Vol Office is helping us out!
Phone number: 314-454-6145
Badging Issues
Please contact the SLCH Volunteer Office at slchvolunteer@bjc.org to let them know, as SLCH has the capability to help, unlike the Family Room Staff.
SLCH Volunteer Office
Unlocked during normal office hours (M-F 8:30-4:30) but it will also be accessible to evening and weekend volunteers. If you are here for an evening/ weekend shift and the door is locked, you can punch in the door code to unlock the door. You will continue to have access to volunteer lockers and snacks!
Guest Computer
Need help connecting to the Guest Wi-Fi for yourself or for a family guest? Check out the info below and/or there are manuals in the filing cabinet for help.
How To: Turn Computers on
Logging Volunteer Hours
Having issues with signing in or out of your volunteer shift while in the RMFR or did you forget to sign in or out? Please email the SLCH Volunteer Office as they are the ones who track hours and have access to helping you! slchvolunteer@bjc.org
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What does OUT/Rachel G. mean?This means that Rachel will not be at her normal shift. "OUT" means someone has that normal shift but they will not be there. The name behind the "/" is the person who normally has that shift. This is a shift we would send out in an open shift email.
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What does Joey T./Rachel G. mean?This means that Joey picked the shift up for Rachel and it will only be him at this shift. The name in front of the "/" is the person filling in for the person who has the regular shift. The name after the "/" is the name of the person with that regular shift. This is what the calendar looks like after a volunteer picks it up from an open shift email.
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What does Joey T./VACANT mean?This means that Joey picked a shift, for a shift that does not have a regular volunteer. The name in front of the "/" is the volunteer who picked up the shift. The "VACANT" after the "/" means that this is not someone's normal shift. This is what the calendar looks like after a volunteer picks it up from an open shift email.
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What does VACANT mean?This means that this shift does not have a regular volunteer and until someone offers to come in for that shift, no one will be there. This is a shift we would send out in an open shift email.